How It Works
Buyers Full
No eligible buyer can take it now
Caller Holds
Parked in the queue with music
Capacity Watched
Avortyx keeps checking for an opening
Connected
The first free buyer gets the call
A busy tone throws away the money spent to make the phone ring. With a hold queue, a caller who arrives at a peak waits briefly with music and is connected automatically as soon as a buyer or agent opens up. If the queue is full, Avortyx can book a callback instead.
- Set per offer — queue size, longest allowed wait and hold music, offer by offer.
- Ready-made fallbacks — each offer starts with editable actions for "caller joined the queue", "queue is full" and "waited too long".
- Callbacks your way — when the queue overflows or a caller hangs up, schedule a callback that starts a new call, reconnects the last buyer or routes somewhere new.
- No double callbacks — block repeat or duplicate callbacks inside a window you set, with separate handling for anonymous caller IDs.
